1. The technicians who came for the installation suggested that the modem be installed in my garage and said that they would also install an ethernet connection from the garage to my home. I could connect their modem to my router using this connection. I accepted the suggestion because I had no reason not to.
2. I had requested that my telephone number be ported to Sonic. This was done.
3. I called technical support today for help in connecting my telephone to the Sonic network. I was told that phone would have to be attached to the modem which now is installed in my garage.
4. I know of nobody in his right mind who installs his primary home phone in his garage. I told the service representative that placing my home phone in my garage was not an acceptable option. He then told me that a truck would be sent to my home and a technician would install the required connection from the modem to the room inside my house where I wanted to place my telephone. He then added that the truck rollout would cost me $75.00 for the first half hour and more for to any additional time.
5. Sonic knew that I needed to hook my telephone to their network - they had actually ported my telephone number! Not installing the connection from the modem to the room was their oversight. Asking me to pay for their mistake is completely unreasonable. I told the service representative this. He put me on hold and then returned to tell me that no exception could be made and that I would have to pay for the truck rollout. Since I had no viable alternative, I asked for the truck rollout.
6. Sonic then sent me a text message to schedule the rollout. The first available date was six days later. This means that I will be without a home telephone for about one week at least.
BUYER BEWARE. SONIC CUSTOMER SERVICE IS GOOD ONLY UPTO THE TIME THE INSTALLATION IS COMPLETE AND THEY HAVE YOU AS A CUSTOMER. AFTER THIS, THEY BEHAVE LIKE ANY OF THE CHATLATANS IN THE BUSINESS SUCH AS AT&T OR XFINITY.