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Why does my Sonic wifi say "no internet" even though I'm fully connected?

Posted: Thu May 20, 2021 3:47 pm
by ezekielk
My Sonic wifi today says "no internet, secured" but I can load web pages, FTP transfer, download and everything else. By "today" I mean I just switched from using ethernet for months.

Re: Why does my Sonic wifi say "no internet" even though I'm fully connected?

Posted: Thu May 27, 2021 8:22 am
by syntaxsid1
Hello,

That message is typically displayed if there is significant radio interference around your home. This interference causes your WiFi signal to become weaker than normal resulting in slower speeds, intermittent service drop outs or messages saying the "connection is not secure". You said that your connection over Ethernet never encountered this issue. Is this for the same computer connected to WiFi vs Ethernet? Would you be able to provide more detail on what you're experiencing overall? Does this happen on multiple devices/computers or just the one main one? We'd love to help.


Kind Regards,

Jeff M.

Re: Why does my Sonic wifi say "no internet" even though I'm fully connected?

Posted: Fri May 28, 2021 4:40 pm
by ezekielk
Thank you for your reply. My DL and UL speeds appear to be just fine whether or not it says "no internet." At any rate, I've just switched over to Xfinity's Internet Essentials, and will be closing my account with Sonic shortly. So no point in taking up your valuable time with an issue that is no longer relevant. Hope you have an excellent evening, "syntaxsid1."

Re: Why does my Sonic wifi say "no internet" even though I'm fully connected?

Posted: Tue Jun 01, 2021 3:08 pm
by ngufra
It may "no internet" if it cannot resolve names and that could be due to a misconfigured dns server setting on your device.

Re: Why does my Sonic wifi say "no internet" even though I'm fully connected?

Posted: Thu Jun 03, 2021 1:54 pm
by ezekielk
Thank you, I'll keep that in mind. However, DNS looks to be correct, when the "no internet" notice occurs.