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New Customer Questions

Posted: Thu Mar 25, 2021 10:51 am
by logansaso
Hi, I'm a new customer who just signed up for the service, pre-installation. My service is going to be over AT&T's network because of where I live.

I understand I can't use my own Modem which is upsetting, but I'm reading in some places I can use my router. Do I need to use a Sonic router? If I send my router back to sonic do I still have to pay the fee for it? Also how do I select my service speed? I think I got Gigabit but I'm not sure where to confirm that.

Re: New Customer Questions

Posted: Thu Mar 25, 2021 11:52 am
by jerrielm

It seems that you signed up for 1g/1g with AT&T . Sadly with this service you are not able to return the AT&T provided router. You can use your own router behind the AT&T router but the AT&T router is needed still . Let me know if you have any more questions!

Best Wishes!