I just had to ask the Sonic Support Agent to please calm down

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by kadez87 » Tue Mar 16, 2021 1:28 pm
Called in regarding mitigation for the DNS outage today...

When I asked for more details regarding IP allocation options the Support Agent brushed off my request and told me to come post here or send in an email to create a case. When I asked if it was possible to create a case over the phone she actually started to get upset and yell over me...

For the first time in my life I found myself asking the Customer Service rep to please calm down. This is kind of absurd.
by ngufra » Tue Mar 16, 2021 5:12 pm
"You call may be recorded for training purposes."
by syntaxsid1 » Wed Mar 17, 2021 9:28 am
Hello,

We sincerely apologize for that experience. Yes all of our calls are recorded and this rep will be spoken with to prevent that type of behavior in the future. If you ever feel as if you are not getting anywhere with the rep that took your call, you have every right to request to be transferred to a new tech. We apologize for the downtime. We appreciate your patience and understanding during these trying times. Have a great day.


Kind Regards,

JM
Jeff M. with Community Escalations @ Sonic
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