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How to test if internet connection is down?
Posted: Mon Feb 08, 2021 6:38 am
by andreas.guther
My fiber router box has solid green light and is not flashing as normally. I all my devices report no internet connection. I restarted all devices including the fiber glass router. How can I find out if the service has problems or the problem is within my home network?
Re: How to test if internet connection is down?
Posted: Mon Feb 08, 2021 10:27 am
by tony.b
Hi there Andreas,
I appreciate you posting on here so we can help get to the bottom of these issues. I apologize that you are experiencing what sounds like intermittent sync to your devices. I was hoping that I could set up a callback from one of our technicians for you today so they can do some troubleshooting with you over the phone and get to the bottom of these issues.
Please let me know if there is a good time today for us to reach out, or if there is a better day that would work best for you.
Thank you again for reaching out, and I hope to hear from you soon.
Tony Sonic Supervisor