Re: [Sonic #6249432] [VOICE] No Dial Tone - STI: STI-0362244-6
From: Zeke Krahlin <firstname.lastname@example.org>
To: Sonic Support <email@example.com>
Date: January 12, 1:10 PM
On 2021-01-11 19:20, Sonic Support wrote:
> I apologize for the delay in getting your service repaired.
> Unfortunately we don't have the best control over whether ATT is
> willing to stay for us to contact the end user.
An AT&T technician showed up and supposedly fixed the problem...ha, ha, just joking. He got in some way other than calling up to my window (or maybe I was out, walking the doggies), because I was NOT aware he showed up at all, until I got this voicemail from "Josh" at Sonic.net:http://www.gay-bible.org/blogstuff/2021 ... -12-21.mp3
He left his phone number which, of course, I can NOT access, because my DSL land line is STILL dead. He failed to give me an email, so I'm back to contacting Support. This is part of the problem, and is entirely Sonic's fault...by not informing anyone who assists with a problem, that the particular customer has no phone access (including no cell service), and may STILL lack said access even AFTER AT&T has (ahem) supposedly RESOLVED the problem. And as a result, the confusion and frustration heaped upon customers in this situation just piles on.
Please note that I do NOT want anyone in my room because I have recently adopted two doggies off the street, and they don't need the disturbance of strangers. I'm SURE the problem is outside my domicile, anyway. And I QUESTION if the ATT worker really did his or her job...because they failed to do so on my initial switchover to Sonic, causing me an almost two-week delay before I could use Sonic services (which I might add, was also Sonic's fault, as well, due to not getting back to me for a LONG time, so I had to resort to posting the issue on their Twitter page, which finally got their attention, and problem resolved...but boy was that an uphill FIGHT all the way, for which ATT is only partly to blame).
Be that as it may, it is super EASY to access my building, and the MPOE without contacting me first, or even informing me of when a Sonic tech will be arriving. They can either call up to my window, contact the building manager, Jim Raymond, via the intercom menu, or just wait a minute or two for a resident who's coming or going, to let them in.
My Internet connection is subpar: Sonic speed test shows my download rate to be 2.7 Mbps. And I am NOT doing any torrent downloading, or a using a VPN to influence that speed. I'm thinking that DSL may not cut it in the long run, due to a really ancient MPOE that is more knotty than Medusa's hair. Plus the partially open roof structure that goes all the way to the basement, exposes the MPOE to frequent dampness and possibly, rain pouring over it. Here's a pic of it; if you cringe, I'll understand:https://imgur.com/gallery/QXdlFmy
This is happening to me at the WORST possible time, demanding a focus that I simply CAN'T afford to do right now. My writing, self-promoting (including seeking the best literary agent, as well as posting several days a week, my latest tale to a growing base of followers), along with caring for newly adopted dog...and relying on GoFundMe and my Amazon Doggy Wish List to feed and provide for them in other ways, which I could NOT access if my Internet connection decides to eventually go south.
If things keep diddling along as they already are, I will have to find some other way to connect...probably through an Android tablet with unlimited 3G and 2G, that allows tethering at no extra cost, and does not have cell service. In which case I will BREAK my contract with Sonic, whether they agree to it or not. The law IS on my side. If I have to, I'll get a NEW debit card, so Sonic can no longer make automatic withdrawals.
Of course I'd prefer to maintain my Sonic account, but not under such a difficult condition, in a city that is supposed to be the epicenter of high tech, though actual experience by countless customers exposes a rather irresponsible and corrupt underbelly. While Sonic may be the LEAST corrupted, they still leave much to be desired, largely because of their dependence upon AT&T, but not completely...which REQUIRES all customers to pay for a land line, whether they want it or not.
I REALLY don't have the time for this...and my important projects are all suffering to an extreme, because of this Kafkaesque charade.
Ezekiel J. Krahlin
veteran LGBT activist, homeless advocate, author and dog rescuer since before the dawn of Futurama
PS: Wifi for my android tablet and non-cell-service smartphone is sporadic, at best, keeps crapping out even though I've reset the network several times. And there is also the very SERIOUS matter of a neighbor down my hallway allowing her son's guests to hang out IN that hallway and RIGHT BEFORE MY DOOR for several hours once or twice a week, because she's "helping" another mom who can't be home for that time period, when they get out of school. So they make lots of noise, even argue and scream at times, and I have absolutely NO privacy, they see me whenever I exit and enter, and worst of all: THEY REFUSE TO WEAR A MASK! And I HAVE NO PHONE SERVICE which is vital under such a circumstance. At least I can call 911 with the smartphone, but that's a bandaid. This horrific situation has been going on for months, even though I confronted the building manager and the guilty party TWICE within a period of five weeks, four and three months back. SO I NEED A WORKING PHONE, AND I NEED IT BAD.