To be clear, it means that I currently have no reasonable way to pay my bill.
Instead of trying to understand why this is a problem, each of the Sonic representatives to whom I spoke have responded by suggesting one of the following:
- Establish a Visa/Mastercard account. - My past experience with those companies was consistently awful. Between their constantly shifting terms, policies designed to trap customers into extra fees, and occasional blatant fraud, I have no interest in returning to them.
- Buy prepaid Visa/Mastercards. - The markup on those is quite high, and buying them regularly just to pay my Sonic bill would be not only expensive, but also a waste of time.
- Give Sonic my bank account info so they can pull money from my account. - ACH fraud and data breaches have been rising in recent years, and this approach would expose me to both. Risking my bank account being drained is unappealing, as is suddenly finding my balance unexpectedly low whenever Sonic makes a billing error (which is not uncommon in my experience).
Since Sonic also stopped accepting checks this month, they have made paying their bills more difficult than any other business I have ever encountered in the 21st century, including everything from food to transit to utilities. I am astonished at this. I understand the desire to streamline, automate, and reduce costs, but there is such a thing as going too far, and Sonic has just done it.
Please, please, please, Sonic, won't you make some other payment options available?
My next bill will be due soon, and you're currently refusing every way I have of paying it. Any of these would work for me:
- Bill payment service
- Discover Card
- Cash handed over someplace near my city, or even handed to a shady-looking character outside the local telco central office
I'm currently looking at either establishing a relationship with Visa Inc. just to pay a single company's bill, or switching to another ISP. The former would make me resent Sonic. The latter would make me cry.
Surely there must be another way.