Yes, that's correct, but with some reasonable limits. The repair method is up to our field tech, so they might run a new wire on the exterior if it was more accessible. Also, they will only fix one jack, for delivery of data and voice at that location. Additional in-premise distribution would be up to you, but we'd suggest using a wireless DECT 6.0 base station at the working jack if other premise wiring is damaged.
Note that if the unit is a rental, the landlord also has this obligation, so in some cases such as an apartment where wiring may be inaccessible, we will push that obligation back to the building owner for resolution.