Announced Hold Time Average and Call-back Option on the Support Phone Queue

General discussions and other topics.
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by Pepe » Wed Aug 19, 2020 2:20 pm
The last 2 times I've called the Internet support line, the announced hold time average isn't working (repeatedly states 2 minute wait; I was in queue for over 10 minutes) and pressing "1" during the callback option announcement doesn't invoke the callback function, so you remain on hold in the queue.

Is this a known issue and if so, is there an ETA for resolution?
by jacob.karinen » Wed Sep 02, 2020 9:14 am
Thank you for the report. This was the first we heard of it but we're looking at things now.
Jacob K.
Community and Escalations Lead
Sonic
2 posts Page 1 of 1

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