Graymail Question

General discussions and other topics.
4 posts Page 1 of 1
by Graymail Question » Tue Jul 07, 2020 9:12 pm
Why it it that addresses a member has Blacklisted because they are obviously Spam not automatically blocked/discarded from that point on? I know there's a global setting that will discard anything with a Blacklisted Subject word or Address but that's not ideal. It just seems stupid for known Spam to still make it to Graymail once a user has Blacklisted it. Am I obtuse in thinking this?
by Graymail Question » Thu Jul 09, 2020 9:41 am
Guess this is just another issue that Sonic doesn't care to address...
by virtualmike » Thu Jul 09, 2020 8:50 pm
Maybe some people asked that they have the ability to review the mail before it's discarded?
by david.c » Fri Jul 10, 2020 3:17 pm
At this time Graymail will contain any e-mail that was marked as spam or phishing. The ability to bypass Graymail and completely remove the flagged e-mail immediately may cause wanted e-mail that were marked wrong to be lost. I am sorry if its causing you inconveniences.
Sonic
Community and Escalations Specialist
David C
4 posts Page 1 of 1

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