I'm sorry to hear that you have been experiencing so many issues with the WiFi connection, especially with the shelter in place still being in effect. I wanted to reach out and see if we can fix this problem for you or look at a different solution, like replacing the equipment.
First, I wanted to recommend checking what WiFi network you're connected to and make sure you are connecting on your 5G network. If you're unsure what I mean by that, you're router broadcasts two separate WiFi signals for your devices to connect to and the 5G signal is what will provide the best WiFi connection possible. If you are connected on the 5G signal and still experiencing issues, then I would suggest unplugging the router and plugging it back in. After it's back up and running, go to sonic.com/speedtest, then click on the "Go" button. This should give you an estimate of what your device is getting and let us know if there is bottle-necking occurring from the router. If it's possible try testing on multiple devices to make sure it's the router.
If the router is faulty or simply not performing well enough for your home, then we can definitely look into sending out a replacement of the same router or send you our Eero Mesh WiFi System for a free one month trial, to see if it works a lot better for your home. If you choose to test the Eero and end up wanting to keep it, it would cost an additional $2.50/mo than what you are currently paying.
If you have any questions, please let me know.