Latency Issues from Sonic side and no customer support?

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by esmilovitsky » Sat Jun 27, 2020 12:24 pm

I am experiencing massive latency issues, and when I talked to my companies IT (I am working from home) they had me perform a trace test and found that the data is being transferred very slow from sonic after it leaves my home. What is going on?

I tried contacting customer support, but I have nearly waited over an hour and no one picked up.

This latency issue is seriously affecting my ability to work.
by jacob.karinen » Mon Jun 29, 2020 11:07 am
Are you experiencing the high latency on both hard wired and wireless connections? Would it be possible to DM me your username or contact number? I can take a look at things from my side.
Jacob K.
Community and Escalations Lead
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