Dane, Sonic, Im generally a huge fan. Ive been a residential customer as soon as you resold ATT service in Oakland, now with Fiber and also Im your customer at Fluid (Co-founder). I sing your praises to others loudly.
In Oct 2019 I helped my Yoga studio (The Iyengar Institute of SF) try and switch to Sonic. I met the Sonic Installer on install day and was disappointed that the incoming lines were on the opposite side of the whole block building - there was no way to serve the studio until fiber arrives. We chatted for a bit with your excellent tech and then parted ways, disappointed.
I just learned this evening that Sonic is trying to charge for months despite the fact that we were never connected. Im told that we needed to "call to cancel" our service. Something is really wrong that the Institute could be asked to pay for a service that was never connected for one millisecond.
Will you please have someone on your team look into this and make it right?
Appreciatively, Tamir
In Oct 2019 I helped my Yoga studio (The Iyengar Institute of SF) try and switch to Sonic. I met the Sonic Installer on install day and was disappointed that the incoming lines were on the opposite side of the whole block building - there was no way to serve the studio until fiber arrives. We chatted for a bit with your excellent tech and then parted ways, disappointed.
I just learned this evening that Sonic is trying to charge for months despite the fact that we were never connected. Im told that we needed to "call to cancel" our service. Something is really wrong that the Institute could be asked to pay for a service that was never connected for one millisecond.
Will you please have someone on your team look into this and make it right?
Appreciatively, Tamir