In Oct 2019 I helped my Yoga studio (The Iyengar Institute of SF) try and switch to Sonic. I met the Sonic Installer on install day and was disappointed that the incoming lines were on the opposite side of the whole block building - there was no way to serve the studio until fiber arrives. We chatted for a bit with your excellent tech and then parted ways, disappointed.
I just learned this evening that Sonic is trying to charge for months despite the fact that we were never connected. Im told that we needed to "call to cancel" our service. Something is really wrong that the Institute could be asked to pay for a service that was never connected for one millisecond.
Will you please have someone on your team look into this and make it right?