2: Eeros malfunction
3: I receive return label
4: I then discover I am supposed to pay $11 for the return, if I want package picked up
5: We are in a PANDEMIC, and have SHELTER IN PLACE AND STAY AT HOME ORDERS
6: My local UPS spot is CLOSED
So, let me get this straight. YOUR equipment fails, and I have to pay to get it picked up, instead of dropping it off, in THE MIDDLE OF A PANDEMIC?
Are you crazy?