If I upgrade from Fusion to FTTN, does a technician need to enter my house or do they just change the wiring to the box on the side of the house and give me a new modem? Are there any options for upgrading from Fusion without someone coming inside in this uncertain time?
Hello,
Unfortunately upgrading to our IP Broadband product (FTTN) would require a technician to enter your home since the AT&T technician will need to install the new modem and configure it to your line. This configuration is not something that can be done prior to it being installed. Currently the only service we offer that does not require a technician to enter the home for an installation is our Fiber product.