Unable to pause service/keep landline

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by rasromo » Mon Mar 30, 2020 3:07 pm
Please advise-We have been longtime sonic customers, since the beginning. We find ourselves unable to live at our address for 2 months due to extensive renovating and needing to shelter in place. We will not be using our landline phone and internet services for at least 2 months. There is no way to pause services and we are unable to just pay for the landline in order to keep our phone number. At this point it ends like there are 2 options. Keep paying for service we won't use or cancel services and lose our landline phone number. Any feedback? My name is Miki Romo 707-478-3544. Thank you
by spencerw » Tue Mar 31, 2020 10:04 am
Hello Miki,
We appreciate your long time support of Sonic and want to help figure this out. We can definitely secure your phone number in the event you need to cancel then reorder the service in a few months however there may be other options. Please send me a PM so we can work together on a solution to this.
Spencer W.
Community and Escalations Specialist
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