500 internet server error.

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by westcot » Fri Mar 27, 2020 6:27 pm
500 internet server error

I was troubleshooting a website and then deactivated all plugins in wordpress and now I am getting a 500 internet server error
across the board.

Can you help please?

by joemuller » Fri Mar 27, 2020 6:45 pm
Hi Derek,

It looks like the following line in your .htaccess file is causing issues (the server doesn't know how to interpret it):

Code: Select all

RewriteCond %{REQUEST_URI} !^(/(.+/)?feed/?|/(?:.+/)?embed/|/(index\.php/)?wp\-json(/.*|$))$ [NC]

I've gone ahead and commented it out for you to get the site working again. I saw a few more complex lines in there that look to have come from the wp-rocket plugin, so perhaps there's a way of turning off .htaccess optimizations in its configuration.

-- Joe M
Sonic System Operations
I'm a proud employee of Sonic.net! :-)
by westcot » Fri Mar 27, 2020 6:49 pm
Thank you Joe!

Regards, derek
by westcot » Fri Mar 27, 2020 8:55 pm
Hi Joe, I clicked on the WP rocket icon again in the plugins directory and ...again.....it has taken me to the 500 internet server error.

I am guessing this is just a problem plug in. Is it possible to please deactivate it again and get us up and running again.

Thank you

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