charged for 2 ATAs for 3 months even after defective ATA was returned
Posted: Wed Mar 04, 2020 10:33 pm
My patience with Sonic may have finally run out.
This evening we discovered a billing error on our latest invoice (first noticed it in our credit card statement) - and after checking invoices for the past 3 months; we found that we were being charged for 2 ATAs.
what happened?
Our first ATA died back in September so we had to get a replacement.
We returned our defective ATA and even got a confirmation email with RMA# saying that Sonic had received the defective ATA.
well... what they did then is beyond my comprehension.
For the next 3 billing periods, including this month, I was charged for 2 ATAs!
Now I ask you - who in their right mind would use or even need 2 ATAs when just about 99% of users here hate paying for the first ATA and the mandatory voice-call feature?
Obviously, Sonic doesn't have staff who carefully check for these kinds of billing discrepancies - they just wait for the customer to discover the error (yes I admit I should have caught it when it first happened 3 months ago). Better yet, if the customer doesn't find the error, they keep the extra money.
Well played Sonic. You just lost all of my respect. I've been a loyal customer for approx 8 years - but I now hate Sonic almost as much as I hate AT&T and Comcast. I never thought I'd say that but I just did - so there.
This evening we discovered a billing error on our latest invoice (first noticed it in our credit card statement) - and after checking invoices for the past 3 months; we found that we were being charged for 2 ATAs.
what happened?
Our first ATA died back in September so we had to get a replacement.
We returned our defective ATA and even got a confirmation email with RMA# saying that Sonic had received the defective ATA.
well... what they did then is beyond my comprehension.
For the next 3 billing periods, including this month, I was charged for 2 ATAs!
Now I ask you - who in their right mind would use or even need 2 ATAs when just about 99% of users here hate paying for the first ATA and the mandatory voice-call feature?
Obviously, Sonic doesn't have staff who carefully check for these kinds of billing discrepancies - they just wait for the customer to discover the error (yes I admit I should have caught it when it first happened 3 months ago). Better yet, if the customer doesn't find the error, they keep the extra money.
Well played Sonic. You just lost all of my respect. I've been a loyal customer for approx 8 years - but I now hate Sonic almost as much as I hate AT&T and Comcast. I never thought I'd say that but I just did - so there.