I called Sonic's sales and was offered a "free" trial for 30 days. The representative told me that I will only pay $14 (taxes) for the first 30 days of service. Yesterday was an install, which went great, but today I see a bill in my mailbox for $64.19. I called billing and the rep. told me that what I was told the first time is not true.
She said that I can only get a trial and a service discount going forward if I use Sonic's router, which I don't need because I already have Eero Mesh. I said ok, I will use it to get the trial and the service discount. But she also said that it isn't possible to do I refund for $64.19 and that this charge will stand, but the next month will be free. I never got an email or a case ID that this is really going to happen. I have a feeling that when this doesn't happen and I call billing again, they will tell me that whatever I was told today isn't true either.
In addition, she said that in 1 year the fee goes up to $74.19 (don't you advertise everywhere that it's $40?), but if I return Sonic's router, for which Sonic apparently charges around $10, the price will go down to $64.19 again. All of this is very confusing and not very smart.
Why do I have to get equipment that I don't need and not going to use? Why do I have to pay fees for a phone line that I will never use? I thought Sonic is a better company than Comcast, but now I'm not so sure. And I'm still confused about the real cost of the service.