Email from Sonic categorized as junk by outlook/hotmail/live365

General discussions and other topics.
7 posts Page 1 of 1
by mollyf » Fri Dec 27, 2019 10:42 am
Is there some setting in my Sonic account that I can fix so that my email messages are not automatically sent to Microsoft email users' junk folders?

I set up a fresh Hotmail test account today. I did not change any Hotmail settings for junk email. I sent a few test messages and they all go to the junk mail folder except the ones I sent from my gmail account. I've pasted the header from my email account. If anyone can troubleshoot headers, I'd appreciate suggestions.

I can't ask everybody to whitelist me.

Code: Select all

Received: from
(2603:10b6:a03:1f4::42) by with HTTPS
via BY5PR20CA0029.NAMPRD20.PROD.OUTLOOK.COM; Fri, 27 Dec 2019 17:54:05 +0000
Received: from
( by
( with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2581.11; Fri, 27 Dec
2019 17:54:04 +0000
Authentication-Results: spf=none (sender IP is;; dkim=none (message not signed)
header.d=none;; dmarc=none action=none;
Received-SPF: None ( does not designate
permitted sender hosts)
Received: from ( by ( with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.2581.11 via Frontend Transport; Fri, 27 Dec 2019 17:54:04 +0000
Received: from [] ( [])
(authenticated bits=0)
by (8.15.1/8.15.1) with ESMTPSA id xBRHs2f3027792
(version=TLSv1.2 cipher=DHE-RSA-AES128-GCM-SHA256 bits=128 verify=NOT)
for <>; Fri, 27 Dec 2019 09:54:03 -0800
From: Molly Fisher <>
Content-Type: multipart/alternative;
Subject: test
Message-Id: <>
Date: Fri, 27 Dec 2019 09:54:02 -0800
X-Mailer: Apple Mail (2.3608.
X-Sonic-CAuth: UmFuZG9tSVZAysbVwdGLUJVJrBtwHkgvBmVqGjJ8k4eGrXCWwjiL076EBBUXHBclpO+lVHZiJ84Yl5gvtaBIkWakdV/0vqoe
X-Sonic-ID: C;qKQW3tEo6hGb8NIUGYmBQg== M;gDdW3tEo6hGb8NIUGYmBQg==
X-Spam-Flag: No
X-Sonic-Spam-Details: 0.0/5.0 by cerberusd
X-IncomingHeaderCount: 13
X-MS-Exchange-Organization-ExpirationStartTime: 27 Dec 2019 17:54:04.9702
X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000
X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa:0
X-MS-Exchange-Organization-MessageDirectionality: Incoming
X-Forefront-Antispam-Report: EFV:NLI;
X-MS-Exchange-Organization-AuthAs: Anonymous
X-MS-PublicTrafficType: Email
X-MS-UserLastLogonTime: 12/27/2019 5:48:42 PM
X-MS-Office365-Filtering-Correlation-Id: 3afdbbc3-13a6-4132-50f2-08d78af5c39d
X-MS-TrafficTypeDiagnostic: BN7NAM10HT031:
X-MS-Exchange-EOPDirect: true
X-SID-Result: NONE
X-MS-Exchange-Organization-PCL: 2
X-Microsoft-Antispam: BCL:0;
X-MS-Exchange-CrossTenant-OriginalArrivalTime: 27 Dec 2019 17:54:04.8061
X-MS-Exchange-CrossTenant-Network-Message-Id: 3afdbbc3-13a6-4132-50f2-08d78af5c39d
X-MS-Exchange-CrossTenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-CrossTenant-FromEntityHeader: Internet
X-MS-Exchange-Transport-CrossTenantHeadersStamped: BN7NAM10HT031
X-MS-Exchange-Transport-EndToEndLatency: 00:00:00.7202115
X-MS-Exchange-Processed-By-BccFoldering: 15.20.2581.005
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0wO0Q9MjtHRD0xO1NDTD02
MIME-Version: 1.0
by ezekielk » Fri Dec 27, 2019 3:08 pm
by mike.ely » Mon Dec 30, 2019 11:53 am
Those are good suggestions, but unfortunately the most common reason emails from Sonic end up in the spam filters of Hotmail/Gmail/etc accounts has to do with a pattern more or less like this (and very likely isn't something you caused):
  1. Sonic account holder sets up a forward from their Sonic inbox to their third-party inbox
  2. Some spam messages get through, and are forwarded from Sonic to the third-party inbox
  3. User sees the spam and hits the "this is spam" link
  4. The third-party mail system has now been trained to think of Sonic's mailserver as spam-friendly
The moral of this story is that if you're forwarding from Sonic to a third-party mail provider, please don't use their "this is spam" link on messages coming from your Sonic account. We continue to improve our spam-filtering solutions, but it is and unfortunately always will be a moving target.
Sonic Operations
by ezekielk » Mon Dec 30, 2019 12:01 pm
Good to know...thanks!
by mollyf » Wed Jan 22, 2020 8:46 am
I'm not forwarding. I'm trying to email contacts of mine who are outlook/hotmail/live365 users. I cannot control what they do and do not click—especially if my messages from my email account are automatically sent to their junk folders where they are never seen.
by mike.ely » Wed Jan 22, 2020 9:08 am
mollyf wrote:
I'm not forwarding. I'm trying to email contacts of mine who are outlook/hotmail/live365 users.

I understand, and as I said this probably wasn't something you were doing.

mollyf wrote:
I cannot control what they do and do not click.

Neither can we, but unfortunately people who do forward their email to Hotmail and then mark as spam messages they received through that forward are contributing to the problem. Short of disabling forwards to Hotmail, Gmail, etc. the best we can do is try to educate people on the problem in hopes they'll stop.
Sonic Operations
by mollyf » Wed Jan 22, 2020 9:18 am
Okay, I see. Thank you.
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