Recently, I had a strange experience. I sought to change from a slow, antiquated DSL line that delivered about 2 megabytes per minute to something more respectable. I took the leap and signed up at the Sonic site for the Fusion X for 70 dollars per month not including the required add ons that brings the bill to about 86 dollars per month. In any case, later in the same day, I run across the webpage, signup.sonic.net which provides both new and existing customers a 10 dollar discount per month for the same service I signed up for earlier in the day.
Naturally I wanted to take advantage of the discount. The signup page included existing customers and when I entered my user name, the page completed my identifying information, including the last four digits of my credit card. However, I was reluctant to go ahead with the sign-up deal without talking to a customer representative to see if I could take advantage of the discount without having to void the earlier request and sign-up anew. I was told that's not possible. The offer was only for new customers, even though that's not what the sign-up page stated. So I raise the question, why should not existing customers get the same discount as new customers when an upgrade to service (and cost) is offered. Sonic net seems to be taking long-term users for granted. We need a little sugar too.
Naturally I wanted to take advantage of the discount. The signup page included existing customers and when I entered my user name, the page completed my identifying information, including the last four digits of my credit card. However, I was reluctant to go ahead with the sign-up deal without talking to a customer representative to see if I could take advantage of the discount without having to void the earlier request and sign-up anew. I was told that's not possible. The offer was only for new customers, even though that's not what the sign-up page stated. So I raise the question, why should not existing customers get the same discount as new customers when an upgrade to service (and cost) is offered. Sonic net seems to be taking long-term users for granted. We need a little sugar too.