access denied on

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by cyberstupid » Fri Sep 20, 2019 4:55 pm
Anyone having problem access to at home with sonic internet service? Looks like they blocked the ip address from sonic. I always got access denied, You don’t have permission to access their server.
by igorru » Fri Sep 20, 2019 5:16 pm
Same here from my home computer.

I checked from my work computer and it works.
by jacob.karinen » Wed Oct 02, 2019 12:45 pm
I checked from our office connection and it goes through on my side. Are you still experiencing the issue? If so would it be possible to set your DNS to googles ( and and see if it goes through after that?
Jacob K.
Community and Escalations Lead
by cyberstupid » Wed Oct 02, 2019 11:46 pm
problem still exists. change which DNS? the browser? or the router?
by dane » Thu Oct 03, 2019 5:38 am
Doesn’t seem to be a DNS issue, nor any issue with the Sonic network, and is more likely a web server configuration problem on their side. Maybe call them at +1-888-777-3949, or email? They have Twitter support too, @finishlinehelp

Here is what their server responds with:

Access Denied

You don't have permission to access "" on this server.
Reference #18.af622317.1570106183.7f1c05d
Dane Jasper
by jacob.karinen » Thu Oct 03, 2019 8:45 am
I had a chance to speak with someone on our systems team about this. He believes the host company akamai is blocking a range of our fusion IP addresses and not all of them. Explaining why it works for some and not for others. This link: ... uage=en_US was provided and has some more information about why it may be happening. The best way to go about resolving this would be as Dane said and contact finishline to ask them to make the change on their end.
Jacob K.
Community and Escalations Lead
6 posts Page 1 of 1

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