Our internet service went out early Friday afternoon. I placed two calls to Sonic support on Friday, two more today (Monday). We've been down for 72 hours now. Sonic reports that the ticket is with AT&T but it has not been dispatched (after 3 days!?!?) and there is no ETA.
We've been loyal Sonic customers for 20 years and have always stood by the service but this is outrageous. My wife and I work from home; we've not only lost internet, we've lost (and continue to lose) income. I've got kids that are unable to do their homework.
Dane, if you're reading this, can you rattle AT&T's cage? How can any company respond to a 3 day outage with "I don't know" and "no ETA"?
We've been loyal Sonic customers for 20 years and have always stood by the service but this is outrageous. My wife and I work from home; we've not only lost internet, we've lost (and continue to lose) income. I've got kids that are unable to do their homework.
Dane, if you're reading this, can you rattle AT&T's cage? How can any company respond to a 3 day outage with "I don't know" and "no ETA"?