On 2019-08-08 (Thursday) I received an E-Mail with the subject "Your Sonic.net account password has been changed". Ordinarily this would be fine if I changed the mailbox password myself. However, I did not change the password, nor did I give anyone permission to do so on my behalf. Thinking that this might me at best spam, at worse a breach of security or policy, I checked the headers and the E-Mail appears to have been sent from Sonic.
Called Tech Support the same day and they confirmed that the E-Mail was legitimate and that the password was indeed changed. Tech Support could not provide me the new password, nor could they explain a reason for the change. After checking I was told that the person that changed the password had left early for the day and that I would receive an E-Mail on Friday with the new password and an explanation.
It is now Monday evening and I have received nothing from Sonic regarding this matter, further making an already poorly handled situation worse. Sure I could change the password again, but that's completely besides the point.
Sonic, after you change someones password without their permission, don't you think it might be a good idea to let them know the new password and tell them why you made the change?
Called Tech Support the same day and they confirmed that the E-Mail was legitimate and that the password was indeed changed. Tech Support could not provide me the new password, nor could they explain a reason for the change. After checking I was told that the person that changed the password had left early for the day and that I would receive an E-Mail on Friday with the new password and an explanation.
It is now Monday evening and I have received nothing from Sonic regarding this matter, further making an already poorly handled situation worse. Sure I could change the password again, but that's completely besides the point.
Sonic, after you change someones password without their permission, don't you think it might be a good idea to let them know the new password and tell them why you made the change?