Slow speeds

[t3man]

When I first got Sonic my speeds were 225 mps. Now it's down to 7 or 8. What's going on?

[david.c]

It is likely your devices are connected to your 2.4Ghz wifi network. You will want to connect to the 5Ghz wifi network. As a default it should be your wireless network with a -5G at the end. If this does not fix the issue you can try restarting your router.

[tanit045]

Hello everyone. I just moved and ordered Sonic internet with a phone line. There were two levels of speeds available when I ordered. Up to 30 Mbs and up to 60. I chose 60 since I came from cable with the speed 115Mbs. Now, a week after installation,my speed has never been more than 9Mbs. Should I call the customer service or maybe Sonic specialists monitor this forum and can help to resolve this? Thank you.

screenshot 2019-08-26 09.10.07.png (84.59 KiB) Viewed 2254 times

[virtualmike]

Contacting Support is your best bet, as those folks have troubleshooting tools and can dispatch a technician if needed.

[tanit045]

Thank you.