I'm trying to find the "request text" button I used, but cannot find it at the moment. Best I can recreate, here's what I did last night:
I went to Sonic.com
Scrolled to the bottom and under "Support" clicked "Technical and Billing".
I looked for "request text" but couldn't find it, so I decided I would have to call.
Under "Contact Support" clicked the blue "Call" button.
It popped up a "Hi there [...] Which Sonic Service do you have?"
I chose the option that included IPBB.
I then hit "Request A Call".
I added my phone number(badly), and chose the As soon as possible option.
I hit "I am not a robot", followed by Request a Call.
An error message informed me it was an invalid number(I didn't see I missed a digit).
I fixed the number, tried again.
A more generic error message came up. I double checked everything, it was good. So I hit reload on that page.
When it reloaded, I think I tried again the same way and it still failed; but then I noticed a link above saying something like, "alternatively, you can request a text". I hit that which gave me a similar form as before;
I entered my number, hit send, then got the messages I described earlier.
Other than the "request a text" link, right now I don't see the "As soon as possible" option that it had last night. That might be due to call volume though.