where do I send text for support?

General discussions and other topics.
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by stanslysiu » Fri Sep 30, 2022 3:40 pm
I understand my plan is not including phone support. I can send email or text for support. What number should I send text? Thank you!
by brandonc » Fri Sep 30, 2022 4:48 pm
Hi there,

You can text our support team at (844)-721-0300 or send us an email to "support@sonic.net".

You can also upgrade your plan at any time to include support over the phone through your Sonic Member Tools at "members.sonic.net" under "Internet Connections" > "Upgrade/Downgrade Service.

If you have any other questions, please let us know!

Kind regards,
Brandon C.
Community and Escalations
Sonic
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