landlord will not approve fiber; Sonic repeatedly told me I would not be billed for that; now I am getting billed

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2 posts Page 1 of 1
by dsw » Thu Jun 30, 2022 6:02 am
This is really incompetent:

* My landlord will not approve fiber to our building.

* I have discussed this multiple times with Sonic. Repeatedly I was told that I will not get billed for not having fiber.

* Now I have been billed twice for not having fiber.

I used to recommend Sonic to everyone. Now I do not.
by dane » Thu Jun 30, 2022 6:23 am
I’ll ask the team to determine what’s going on. Sorry for the mixup with billing. We’ll get that fixed.

Okie key point though: landlords cannot disallow your selection of telecom service. You have a right to choice, and we have an obligation to deliver service. We have just recently launched complaints at the public utility commission against a couple of large apartment building owners to compel access. It is frustrating and expensive for us and for them to reach that point, but the principal is important.
Dane Jasper
Sonic
2 posts Page 1 of 1

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