service in Novato

General discussions and other topics.
3 posts Page 1 of 1
by forum_visitor » Mon Nov 25, 2019 8:25 am
Longtime Sonic customer here. We moved from the SF east bay to Novato a couple of years ago and have since had to use Comcast for internet, voice, and TV. (There's some weird city govt. restriction in place, or there was when we moved.) I maintain a Sonic account in hopes of getting fiber service here someday, like we had at our previous location.

Main Sonic site tells me that Sonic is now available at my address, but "CO Distance" is nearly 11,000 feet. That sounds like a lot of whatever it is. Would this impact good service?

What can we reasonably expect if we switch to Sonic internet & phone access, aside from the $ punishment from our current provider? (Not interested in Dish service, thanks; HOA rules re: satellite dishes.)

by spencerw » Tue Nov 26, 2019 11:01 am
At a distance of 11,000 feet from the Central Office (CO), we would expected to see download speeds around 1Mbps-3Mbps. Depending on your internet usage this may not be sufficient for your needs. I would recommend checking the speed of your current service and comparing it with our expected speeds.
Spencer W.
Community and Escalations Specialist
by forum_visitor » Fri Dec 06, 2019 5:29 pm
Thank you, Spencer. Unfortunately, that's not fast enough.

How do we get fiber to Novato? What can we do to help?
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