Member Pricing

General discussions and other topics.
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by cfhansen » Sat Apr 14, 2018 9:06 am
Dane - I was on the line with Sonic the other day. I have been with you all *forever* and found out I am capped at 20Mbps and paying $50 per month. When I asked what it would cost for me to increase my speeds, they said that I would have go to up to $60 per month and pay for a new line install. I clarified that a new sonic customer (once out of the year promo period) would pay $40 per month and I would pay $60 per month and they said yes. I even said I would pay for the truck roll for the new line, but felt like it wasn't awesome for a loyal customer to end up paying $20 more per month for the same speeds. They said they would have someone call me this past week - didn't get a call. They also said, post and email our CEO, so here I am!
by ngufra » Tue Apr 17, 2018 9:30 am
If you get 20 MBps, i suspect you are on VDSL and are fairly close to the DSLAM. To increase speed you would need to get a second VDSL bonded to the first one which would double your speed. The second VDSL line is $20 extra.
It would also double your upstream from probably around 6 to 12 Mbps up.

Usually, there are already typically 2 lines coming to your house so no additional work outside your house would be needed.

I don't think new customers would pay less than you would (after the 1 year)

Sonic has to play the game of intro rates to compare favorably with other ISP. I guess one could compare that cost with advertising except that it costs customers less instead of making someone else richer.

Existing customers should not look at price difference between new and existing customers, you should look at the value you get out of it, and is it worth it to you.

The benefit of the 2nd bonded line for DSL may not be obvious unless you have a large household and everyone is online at the same time downloading large amount of data. 20 Mbps is a lot already.

People on ADSL2+ pay the same rate and only get 3 or 6 Mbps, people on fiber also pay the same rate.
Do you know when is fiber going to be available where you live?

Also: are you using sonic's modem or your own? will it support the bonded lines? Will rental of the 2 line modem be the same price? i think it used to be $6.50 vs $10. I have always used my own modem so i cannot confirm. Using your own modem could be a way to reduce your bill if you know what you are doing.

Sonic should have called you when they said they would though.

-Francois
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