Streaming issues

[Ryderbird]

Anybody else in the Santa Rosa/Rincon Valley area experiencing poor streaming? For the last month or so, most times, whenever we watch something on Netflix or HBO (Roku) either it keeps spinning and never loads, or continues to reload during the program, which is very frustrating. Some nights we've just given up. We were gone for two weeks and just returned and I was hoping it resolved itself, but it hasn't. I'll probably have to call Sonic. It just wondered if anybody else has had this same problem. I really hate to go back to Comcast, but we can't live with this. Seems like emails are downloading slower as well.

[amayfield]

We definitely want to troubleshoot with you to determine the cause of your connectivity issues. I wasn't able to locate your account - if you log in to the forums with your Sonic username and respond to this post I'll take a look at your line. Alternatively you can Private Message me your Sonic account information.

[beckyolsen]

Thanks Andrew. I also emailed customer service (Sonic #4322168) but have had no reply yet. Somebody suggested unplugging Roku but it seems more than just the streaming. Email is very slow to download and even watching short videos on Facebook is almost impossible this morning. They keep pausing and reloading. Thanks for your help.

[beckyolsen]

I tried unplugging both the Roku and internet router for several minutes and then turned everything back on. The initial test shows my emails downloading way faster than before and for the little time I checked a program on HBO, it didn't keep reloading. So maybe problem is solved, but why must I unplug everything to maintain a decent connection?