I have Directv protection plan for over 15 months. Most recently, I have some issues and called them out. They came out and they just need to tilt the dish cause it is off. But their new policy prohibit them from accessing the roof ( mine is just a flat roof). So, they are unable to help me but they suggest they can mount a new dish on a pole. That is totally wrong!! Directv does not go to the roof, what a joke!