Page 1 of 1

Unable to use prime video

Posted: Wed Oct 20, 2021 8:03 pm
by kelvinator
because the service is claiming I am using a vpn or proxy which isn't the case. I am just using sonic fiber isp.

Please advise

Re: Unable to use prime video

Posted: Wed Oct 20, 2021 9:00 pm
by igorru
Could it be double NAT by chance?

Re: Unable to use prime video

Posted: Wed Oct 20, 2021 9:30 pm
by dane
kelvinator wrote:
because the service is claiming I am using a vpn or proxy which isn't the case. I am just using sonic fiber isp.

Please advise


That’s be incorrect IP location identification by Amazon Prime. You’d need to contact their support to tell them to fix that.

Recently we saw this occur with both Netflix and HBO, and it took weeks before they got their IP blocking list updated. Certainly was frustrating for their customers.

To be clear, this is not blocking that Sonic has any control over or something that we could resolve for you. As a customer of the video service, their support will need to get their blocking fixed.