Unable to use prime video

Television services and online video discussion.
3 posts Page 1 of 1
by kelvinator » Wed Oct 20, 2021 8:03 pm
because the service is claiming I am using a vpn or proxy which isn't the case. I am just using sonic fiber isp.

Please advise
by igorru » Wed Oct 20, 2021 9:00 pm
Could it be double NAT by chance?
by dane » Wed Oct 20, 2021 9:30 pm
kelvinator wrote:
because the service is claiming I am using a vpn or proxy which isn't the case. I am just using sonic fiber isp.

Please advise


That’s be incorrect IP location identification by Amazon Prime. You’d need to contact their support to tell them to fix that.

Recently we saw this occur with both Netflix and HBO, and it took weeks before they got their IP blocking list updated. Certainly was frustrating for their customers.

To be clear, this is not blocking that Sonic has any control over or something that we could resolve for you. As a customer of the video service, their support will need to get their blocking fixed.
Dane Jasper
Sonic
3 posts Page 1 of 1

Who is online

In total there are 3 users online :: 1 registered, 0 hidden and 2 guests (based on users active over the past 5 minutes)
Most users ever online was 999 on Mon May 10, 2021 1:02 am

Users browsing this forum: Bing [Bot] and 2 guests