New Fusion call blocking service

Fusion Voice service, features and help.
119 posts Page 2 of 12
by Ron Paris » Fri Oct 26, 2012 11:00 am
I take it this is in effect now?
by dane » Fri Oct 26, 2012 11:01 am
nuke wrote:
dane wrote:
It follows the recent option to also reject anonymous callers (which is off by default, you can turn this on in the Member Tools, Voice section).


That is cool too. Do people who don't send Caller ID get a message about how to temporarily turn it on?


Yes, the readback says that the number they have dialed does not accept anonymous calls, and that they can hang up and dial star eighty-two then the number to unblock and be connected.

Per-customer configurable call blocking is the final portion, and we will be adding that too at a future time.


This is exactly what I was hoping to hear, and I hope that future time comes soon ;)

Thanks for all you do.


Kudus on this one go to Geoff, Kelsey, Nathan, Chris B. and Kinderlin.

But, the delay has been long in getting this feature completed, and that's my fault. Sorry!
Dane Jasper
Sonic
by Lyle » Fri Oct 26, 2012 11:08 am
Does the blocklist include calls from "unavailable"? That's our number one source of annoying, unsolicited calls.
by nuke » Fri Oct 26, 2012 11:10 am
dane wrote:
nuke wrote:
dane wrote:
It follows the recent option to also reject anonymous callers (which is off by default, you can turn this on in the Member Tools, Voice section).


That is cool too. Do people who don't send Caller ID get a message about how to temporarily turn it on?


Yes, the readback says that the number they have dialed does not accept anonymous calls, and that they can hang up and dial star eighty-two then the number to unblock and be connected.


Perfect. Damn you guys are good 8-)

Per-customer configurable call blocking is the final portion, and we will be adding that too at a future time.


This is exactly what I was hoping to hear, and I hope that future time comes soon ;)

Thanks for all you do.


Kudus on this one go to Geoff, Kelsey, Nathan, Chris B. and Kinderlin.

But, the delay has been long in getting this feature completed, and that's my fault. Sorry!


It's here now, and I'm very happy about that. Please convey my thanks to the team.
by Guest » Fri Oct 26, 2012 11:17 am
Bless you! If only this had been available at the beginning of the political robo-call season.
by Paul Wermer » Fri Oct 26, 2012 11:30 am
Simply - THANK YOU.

The Sonic team continues to delight me
by mitsuko3 » Fri Oct 26, 2012 11:41 am
After I changed from AT&T to Fusion service I noticed that two of my family members and my dentist cannot call. They say the phone rings once or twice and cut off not having opportunities to leave message.
They all have their caller ID blocked.
Is there any way I can accept calls from them? Or have them leave messages on my answering machine?
by tasinda » Fri Oct 26, 2012 11:46 am
Thank you sooooo much! We were getting several spam calls a day, thank you!!
by dane » Fri Oct 26, 2012 11:50 am
mitsuko3 wrote:
After I changed from AT&T to Fusion service I noticed that two of my family members and my dentist cannot call. They say the phone rings once or twice and cut off not having opportunities to leave message.
They all have their caller ID blocked.
Is there any way I can accept calls from them? Or have them leave messages on my answering machine?


A problem like this is something you should take up with support. Ring them at 707-547-3400. They will need to know the calling number, and date and time of the call in order to investigate.
Dane Jasper
Sonic
by bbmak » Fri Oct 26, 2012 11:53 am
This is a great feature, but how do I know which # is being blocked?
Some of my relatives live oversea. I don't want their #s being blocked.
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