by
dane » Fri Oct 26, 2012 2:32 pm
Guest wrote:Don't like unnecessary changes in service turned on by default. Is this also why the email was "mandatory?"
Very strongly prefer that new options be opt-in, along with announcements about them.
This was a challenging decision on our side. We were very careful with the list research, and it's quite conservative. Every source was researched, called by our researcher, and then reviewed by two other staff including myself. There should be no calls blocked which are not telemarketers. Collectively, we expect this list to block over one million calls per year to our customers.
The decision was made, by me in consultation with my team, to enable by default, with an email notice to every account. I believe that stopping these annoying calls is by far the most desired configuration for our customers. This is why I decided that default on would be the choice.
With other features, we go the other direction. For example anonymous caller rejection. While many customers might prefer that, a significant number would not, so it's not a default.