Voicemail Messages Cut Short, Cut Off, Goes silent

Fusion Voice service, features and help.
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by paulshatworks » Wed May 01, 2019 12:27 pm
When I check my voicemails, I notice every now and then a message get's cut short or goes silent.
It's random, but becoming more common.
The person will be leaving a message, and ten seconds into the message it goes silent, letting the message time run on for a bit before ending and voicemail options kicking in. It's not like they talked to long and the machine cut them off.
I thought it was the user, muffling their phone call, but it's starting to happen more often, in the exact same way.
Twice or three times a week now.
I'm running a business, so I need to have a clean contact system.
Hopefully we can get to the bottom of this.
by jacob.karinen » Thu May 02, 2019 9:51 am

I'm sorry for the issues you're experiencing with your voicemail service. The next time you have a voicemail get cut off please call into our support team at 855-394-0100 and we can look into what's going on. We're available 7 days a week from 8am to 10pm. We normally have about 48hours to look into the call before the data is deleted so please let us know as soon as possible.
Jacob K.
Community and Escalations Lead
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