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Unable to set up Sonic Mobile Communicator

Posted: Wed Oct 03, 2018 3:17 pm
by paulgreen
I have been trying to set up Sonic Mobile Communicator (SMC) on my iPhone. I have followed all instructions in Member Tools and have spent 50 mins with Sonic Tech support but they were unable to resolve the issue.

When logging into my account via the SMC app on the phone (using my 10-digit phone number), and password set (reset) in Member Tools, the following error message appears:

“Failed to retrieve configuration
Please try again. If the problem persists please contact your service provider.”

I have had the Sonic tech people reset the password at their end, tried several different password resets via the Member Tools, uninstall and re-install the app, to no avail :cry:

Can you help sort this out for me?

Re: Unable to set up Sonic Mobile Communicator

Posted: Tue Oct 09, 2018 8:42 am
by paulgreen
Replying to my own post..... I tried SMC again this morning (for the nth time!) and now it works. Not sure what change was made at Sonic end, but I'm good to go now :)

Re: Unable to set up Sonic Mobile Communicator

Posted: Wed Oct 10, 2018 8:09 am
by devonte.taylor
Thank you for the update, let us know if you encounter anymore issues with SMC.

Re: Unable to set up Sonic Mobile Communicator

Posted: Tue Jan 07, 2020 6:04 pm
by preahko
My problem is, I tried to follow the instructions on this page:

https://help.sonic.com/hc/en-us/article ... ng_started

It says "navigate to Voice," but I see no such option.

Re: Unable to set up Sonic Mobile Communicator

Posted: Tue Jan 07, 2020 6:18 pm
by amayfield
preahko wrote:
My problem is, I tried to follow the instructions on this page:

https://help.sonic.com/hc/en-us/article ... ng_started

It says "navigate to Voice," but I see no such option.


While your order is being processed the features and functionality in Member Tools will be limited. Once your service is installed and activated the voice section of Member Tools will be available to you and you'll be able set up the Mobile Communicator.

Re: Unable to set up Sonic Mobile Communicator

Posted: Wed Jan 08, 2020 4:30 am
by preahko
amayfield wrote:
preahko wrote:
My problem is, I tried to follow the instructions on this page:

https://help.sonic.com/hc/en-us/article ... ng_started

It says "navigate to Voice," but I see no such option.


While your order is being processed the features and functionality in Member Tools will be limited. Once your service is installed and activated the voice section of Member Tools will be available to you and you'll be able set up the Mobile Communicator.

Re: Unable to set up Sonic Mobile Communicator

Posted: Wed Jan 08, 2020 4:31 am
by preahko
amayfield wrote:
preahko wrote:
My problem is, I tried to follow the instructions on this page:

https://help.sonic.com/hc/en-us/article ... ng_started

It says "navigate to Voice," but I see no such option.


While your order is being processed the features and functionality in Member Tools will be limited. Once your service is installed and activated the voice section of Member Tools will be available to you and you'll be able set up the Mobile Communicator.


Great, thanks for the clarification.

Re: Unable to set up Sonic Mobile Communicator

Posted: Sat Jan 11, 2020 6:46 am
by preahko
Update: service installed yesterday...even though I'm not physically there (moving in two weeks), the phone number appears on my account now, was able to set up Mobile Communicator on my cellphone, no problem.