The frustrating thing about this issue is that I've contacted Sonic support multiple times regarding this issue and they've told me that they've got the logs, but then I get an email a couple days later telling me to provide even more call samples (even though I've contacted support minutes after I made the call samples!). This has been going on for a three times and I've already provided ten samples. I've pretty much given up on providing call samples since by the time the network ops get to it, it's already too old for them to resolve the issue and I don't want to harass any more people because of this issue. I know Sonic can do better, they've resolved issues like this within a week a couple years ago when I had this problem. I've stuck with them for a couple of years since I know they care, but I'm starting to wonder if they can even handle this growth. Honestly, my patience is starting to wear out.