I've the exact same problem of Accession not being able to connect to their server with a message indicating service issue, call sonic and on the phone for over 30 minutes with 2 different rep, both told me to search the forum for answers and they also told me they have no training for this, the first rep didn't even know what is Accession until I explain to him and how it work, still, took him 5 minute to understand what it is, what kind of technical support is this? I am so disappointed with Sonic's tech support now! I had the same problem before, it only took someone less than 5 minutes to fix it on their server, I was told that by default Accession user per phone number was limited to 3 login so if you use the 4th device to login the same account, one of your device will get bump, but they said they can increase the number of devices to avoid such a problem.
Sonic, if you offer this, you should have a way to fix it, don't tell customer to search your forum, forum doesn't offer fix issue on your server, and also, you can talk to supervisor anymore, I guess even if you talk to the tech support supervisor, you will get the same answer because that's how Sonic train their tech.... Just say NO to customer!
So sad I use to love Sonic, but starting about 5 months ago, I have contacted their tech support couple of times, all I got is "NO", we can fixed it, go search the forum. Don't count on the supervisor to call you back even if the tech promised to setup a call back for you, because they won't.
When sonic initially started as a local small company, it was nice, now after the 30% of the fiber service for SF, they turned themselves into another AT&T and Comcast.