Phone spam from spoofed caller ID

Fusion Voice service, features and help.
9 posts Page 1 of 1
by ronks » Thu Mar 22, 2018 3:29 pm
We are receiving a new and difficult-to-handle form of phone spam about every other day starting in the last few weeks.
The caller spoofs caller ID to the form of
our area code - our exchange - four random digits.
Even with wild cards, we can't reasonably block everyone in our area code and exchange.
I'm wondering if there is a way to block all numbers in our exchange except for those in a whitelist.

And a second question: what is the message that a blocked anonymous caller hears, if we use that option?
by captron248 » Thu Mar 29, 2018 11:49 am
If Sonic implemented the ability to use wild cards for the call reject list I could cut my spam calls in half.
by ankh » Thu May 10, 2018 2:22 pm
We're now getting several spam calls every single darn day, some using our area code and exchange digits in the caller-ID field, others with garbage in the caller-ID field. Far more spammers than real people calling us.

Sonic folks, is there any point in reporting these to you? I know you have no way of identifying the source where caller-ID is spoofed.

I've reached the point where I just ignore the telephone unless a voicemail is left.

And so far most of the voicemail recordings are either silence-and-click or else are robocall spam.

The telephone -- it was a great invention, while it lasted.
Email, ditto.

I'm expecting robots to be knocking on front doors to play advertising messages next.
by wa2ibm » Thu May 10, 2018 2:55 pm
ankh wrote:
The telephone -- it was a great invention, while it lasted.
Email, ditto.

Makes you want to scream, right?

A useful feature on phones might simply be to block EVERYTHING, then whitelist numbers you want to receive calls from. Even then, they'll probably start spoofing those numbers too to get through.

Can't win...
by ankh » Fri May 11, 2018 5:24 pm
Hey Sonic staff, a question --

Can you do anything with spoofed caller-ID calls?
Is there any point in reporting them? Like, are you counting them or anything?

Also, do you report identified scammers to the FTC?

Recently I emailed you a robocaller's voicemail that contained a callback phone number. I got a "thank you" from Sonic Support but no info about how or if that's useful to report.

I'd think changing the voicemail message to sound more human might be a useful way to capture more of the robocall callback numbers, for instance -- or setting up a robot to send a "1" and then make vague "uh-huh, yeah, tell me more, oh, wait, can I call you back? Tell me a number I can call back to reach you" -- that kind of responses to the people who pick up when a robocall gets answered.

Of course if you could get a latitude and longitude, sending a drone .... no, that would be evil.....
by virtualmike » Fri May 11, 2018 9:40 pm
by ankh » Sat May 12, 2018 8:34 am
Sounds great.

Can we refer spam calls to that bot using Sonic's phone system? If so, how?

The NYT piece says:

"... add the phone number 214-666-4321 to your address book. Then, the next time you get a call from a telemarketer, patch the number in, merge the calls ..."

My address book is on Rolodex cards. I'm one of those easily confused old people the article talks about, or getting there.
by virtualmike » Sat May 12, 2018 11:00 pm
Just three-way the call to the number in the article. If your phone has a memory, you could program the entire dialing sequence into it.
by ankh » Sun May 13, 2018 9:13 am
Just three-way the call

OK, I found the instructions you posted in an earlier thread: viewtopic.php?f=14&t=149

Dale was discussing the notion that Sonic might provide a basic handset along with the service -- so that could include programming in the bot-three-way feature (sounds dirty, doesn't it?). That would be great, providing a "f*ck you" button for dealing with spambots right on the handset.

We can dream.

Once "three-way" has been done, can I then hang up and leave the spambot talking to the replybot, not tie up our phone line?
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