For customers in Santa Rosa, is your caller ID working? Ours stopped functioning when the fires reached Santa Rosa on Monday 10/9. Thanks.
Caller ID in Santa Rosa not working
Fusion Voice service, features and help.
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The fires shouldn't have effected caller ID. Have you checked your phones call logs? Many times caller ID will stop functioning when the phone's call logs are full. Clearing the history should resolve the issue.
Mikey P.
Technical Support Supervisor
Sonic
Technical Support Supervisor
Sonic
Cleared the caller ID logs, but still not seeing caller ID info. We never lost power here, and the phone's basestation, Sonic IP phone adapter, and U-verse modem are powered by a large UPS. I may try a hard reset on all the gear.
I'm in Petaluma and mine stopped working about the same time (not sure exactly when because I left town during the fires). The phone rings normally but doesn't show who is calling. The calls without ID don't show up in my phone's history. The last call in the history is from 3pm Oct 14th.
The solution was to do a hard reset on the Sonic phone adapter: Disconnect phone line, disconnect ethernet line, unplug. Reverse that order when reconnecting. Caller ID started working immediately.
However, there must have been something still odd going on with the local Caller ID system because for a week my mother-in-law's number would be announced as "Santa Rosa" not her name "G------ M-----". Then it just magically started announcing her name like it used to.
However, there must have been something still odd going on with the local Caller ID system because for a week my mother-in-law's number would be announced as "Santa Rosa" not her name "G------ M-----". Then it just magically started announcing her name like it used to.
It suddenly started working again a week or so ago. Go figure.
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