Help with IVR menu

[dougkramer]

I'm trying to get an accurate listing of the choices I have when I use *99# to dial into to listen to the voice mail messages.

A Sonic tech support emailed me this IVR Menu link.

Is this correct? It doesn't seem to correspond to what the voice mail greeting says.

If I press 1, then listen to the first message all the way through, I would expect, based on the previous list, these choices:
• 1 Replay Current Messages
• 3 Save as New Message
• 4 Mark Message New
• 6 Listen to Message Envelope
• # or 2 Next Message (Does not delete current message)
• * Back

However, If I dial in and press 1, then listen to the first message all the way through, I actually hear:
Press 1 To repeat
Press 2 Save as New Message
Press 3 Delete Message
Press 4 To Reply
Press 5 To Send a Copy
Press # Leave as saved (and Go to Next Message)

These are consistent: 1, 2, 4, 5, 6, # while these are inconsistent: 3.

QUESTION 1
Does 3 save as new or delete?

QUESTION 2
I want to listen to and save all messages but not mark them as new. What key should I press?
The pound (#) key?

[VMUser]

That link is for Fusion VM. It seems you are on FTTN or FIber. Try this link:
https://wiki.sonic.net/wiki/FTTN_and_Fi ... _menu_tree

I'm trying to get an accurate listing of the choices I have when I use *99# to dial into to listen to the voice mail messages.

A Sonic tech support emailed me this IVR Menu link.

Is this correct? It doesn't seem to correspond to what the voice mail greeting says.

If I press 1, then listen to the first message all the way through, I would expect, based on the previous list, these choices:
• 1 Replay Current Messages
• 3 Save as New Message
• 4 Mark Message New
• 6 Listen to Message Envelope
• # or 2 Next Message (Does not delete current message)
• * Back

However, If I dial in and press 1, then listen to the first message all the way through, I actually hear:
Press 1 To repeat
Press 2 Save as New Message
Press 3 Delete Message
Press 4 To Reply
Press 5 To Send a Copy
Press # Leave as saved (and Go to Next Message)

These are consistent: 1, 2, 4, 5, 6, # while these are inconsistent: 3.

QUESTION 1
Does 3 save as new or delete?

QUESTION 2
I want to listen to and save all messages but not mark them as new. What key should I press?
The pound (#) key?