Hi there. We've been using Sonic.net to call Japan for a number of years now. Things had always been fine. However, for many months now, the quality of service has dropped precipitously. It's been at least half a year like this, if not for a full year now. There are slight delays in speaking and being heard, presumably on both ends. But more importantly, the caller sounds much more distant to us, and they have a hard time hearing us. It's not staticky, but it's definitely not a *clear* connection in any sense. I don't know if this same type of problem has recently plagued calls to other countries, too, but it's been a consistent problem for calls to landlines in Japan, at least.
We're in the middle of an important phone call to Japan right at this very moment, and after too many difficulties with the person in Japan being able to hear us clearly, we had them call us back using their connection. Lo and behold, the connection sounds clear and close and without delays.
So then... 1) What has happened that has caused the quality of service to decline to the point of near unusability? And 2) Are there any plans / Is there any hope for the quality of international service to Japan to be restored? If so, when?
Thank you in advance for your response.
We're in the middle of an important phone call to Japan right at this very moment, and after too many difficulties with the person in Japan being able to hear us clearly, we had them call us back using their connection. Lo and behold, the connection sounds clear and close and without delays.
So then... 1) What has happened that has caused the quality of service to decline to the point of near unusability? And 2) Are there any plans / Is there any hope for the quality of international service to Japan to be restored? If so, when?
Thank you in advance for your response.