by
miken » Thu Jan 05, 2017 12:10 pm
aliikane wrote:I have a VOIP line with Sonic. Occasional calls get a lot of interference where you cannot hear the person on the other line. Pretty positive it is not the actual telephone line running to the box because it was installed on good quality CAT6 cable with no splices.
Any solutions to why there is interference?
A first good step would be to unplug the power from the little ATA phone box for a full minute and let it reboot. If issues continue, try using the pin reset on the back of the device. If neither of those work, it may be time to give our support a call to investigate equipment and intermittent connectivity.
You didn't mention anything about intermittent Internet connection, but if you've noticed anything like that, it may indicate an issue unrelated to the phone adapter.