We don't enable voice mail but we also get the email for VMs if we don't answer. The issue is my parents don't use email at all so that feature is of no use to them.
Been having the same drop outs as everyone else. Called tech support several times and they do know it's a problem. Called them this morning as I couldn't dial out or receive calls. Finally found someone that had some info.
Seems AT&T pushed a firmware out on our FTTN modems that is incompatible with the Sonic Voip. They're pretty close to solving a firmware upgrade to the ATA.
This jives with my experience as there was a major firmware upgrade in Sept on the modem and I was out of internet service for 2 days. That's about the time afterward I started having problems. Had an AT&T tech come out. Very professional and informative. Gave me his card and told me not to bother calling anyone except him if I had an internet connectivity problem.
As far as reliable voice service? I use my landline alot because cell service sucks by me. AT&T pots would suck through the years so it's kind of unfair to gang up on Sonic service. Get over it. There were times I'd keep getting calls for someone that didn't exist in my house hold. Kept telling them they had the wrong number. Till the day I called my house and the line was dead from my cell phone. Some AT&T jughead pulled my lines at the CO to use for someone else's lines because they were having problems.
When it rains? All bets are off with AT&T! Don't even get me on a rant with the electric company.
I don't work for Sonic but I'll be damned to throw them under the bus. They're a small outfit that does provide great service and product. I'd rather deal with their growing pains than deal with a monopolistic puke business that has politicians in their back pocket.
I work for myself and support other small business and take any problem with a grain of salt and they in turn take care of me. Now the big guys? I take NO CRAP from them!!!