tech support knows VOIP unreliable--no solution

Fusion Voice service, features and help.
33 posts Page 4 of 4
by prospective.customer » Sun Jul 22, 2018 2:40 pm
Dear Johnsinternet12

Read your July 2018 post. Are you still having problems with Sonic's VOIP phone service?

We note that users have been posting concerns for several years but Sonic's response hasn't been is not entirely clear, much less transparent.

look forward to your answer.
by miken » Mon Jul 23, 2018 12:44 pm
prospective.customer wrote:
We note that users have been posting concerns for several years but Sonic's response hasn't been is not entirely clear, much less transparent.


Our answer is pretty clear and transparent: If you have issues with your service you should reach out to our Support; be it over the phone, email, twitter message, facebook message, or a private message here on the forums. Each issue is going to be different. VOIP issues in particular can be caused by faulty equipment, bad wiring, packet loss to the modem or adapter, upstream saturation, etc. There's no magic switch that we can flip to fix all potential problems, but if there were that'd be pretty sweet. ;)
Mike N.
Development Trainer
Sonic
by mikenlee » Tue Aug 28, 2018 3:38 pm
We're having the same symptoms as 2016 happening here. Started about 6-7 weeks ago, occurs about once a week on average. Without warning, can't make or receive any calls; sometimes no dial tone, sometimes a msg saying no registration; have to reset the ATA. We don't know we've lost phone service until we try to make a call, which could be many hours after the outage started; easy to miss an important call during that time, and what if we need to call 911 but have to wait 10 minutes for our ATA to reboot?
33 posts Page 4 of 4

Who is online

In total there are 4 users online :: 0 registered, 0 hidden and 4 guests (based on users active over the past 5 minutes)
Most users ever online was 422 on Sat May 26, 2012 5:28 am

Users browsing this forum: No registered users and 4 guests