Not requiring "1" before dialing out.

Fusion Voice service, features and help.
3 posts Page 1 of 1
by davedash » Thu Jun 02, 2011 3:13 pm
So I have a problem. I used to use vonage, which didn't require dialing a 1. Now when my caller ID comes in... eg. I get a call from "650-555-1212" and then I try to dial back that number, the call fails, since Sonic's phone service requires a 1.

Is there a way for set up the line to just auto-add the 1?
by virtualmike » Thu Jun 02, 2011 6:25 pm
davedash wrote:
... I get a call from "650-555-1212" and then I try to dial back that number, the call fails, since Sonic's phone service requires a 1.

Most phones that allow dialing back from caller ID have a button or menu function to edit the number before it is dialed.

It may not be immediately evident. For example, on my AT&T cordless phone (yes, I see the irony), if I want it to dial the number I'm viewing, I just hit the "phone" button (the same that I use to answer the phone). If I want to edit the number, I press the "menu" button, and the display changes to "edit" and allows me to insert a 1 before dialing.

I believe that CPUC requires the 1 in front of the area code, and Sonic doesn't have the right to override. There are areas in the state that require ALL calls to be dialed with an area code (because there is an area code overlay), and those people still are required to dial 1. (We'll soon have that situation in 408, with its 669 overlay.) For everyone else, it's how the phone company switch (whether Sonic, AT&T, Verizon, Comcast, etc.) knows how many digits to expect. If you're in Oakland and dial 415-555-1234 without a leading 1, the switch assumes you're calling Hayward (same area code, number 415-5551). The leading 1 indicates "area code follows."
by virtualmike » Sat Jun 11, 2011 5:18 pm
virtualmike wrote:
I believe that CPUC requires the 1 in front of the area code, and Sonic doesn't have the right to override. ... For everyone else, it's how the phone company switch (whether Sonic, AT&T, Verizon, Comcast, etc.) knows how many digits to expect. ... The leading 1 indicates "area code follows."

Following up to my own post, as a reaction to a PM I received.

Cell carriers do not require a leading 1 because (a) they are regulated differently, and (b) the cell phone knows when dialing is finished because the user has to hit "Send" (or the phone's equivalent).

I'm not up-to-date on rules for VOIP carriers, but I suspect the dialing requirements are more like wireless and less like landline.
3 posts Page 1 of 1

Who is online

In total there are 3 users online :: 0 registered, 0 hidden and 3 guests (based on users active over the past 5 minutes)
Most users ever online was 999 on Mon May 10, 2021 1:02 am

Users browsing this forum: No registered users and 3 guests