I recently had a phone number ported from a VoIP provider over to one of my Fusion lines. The port happened on schedule without any problems. Inbound calls now ring on my Fusion pair and outbound calls from the Fusion line have the proper CallerID when received. All very good.
The VoIP phone continued to work for outbound calls, showing the old phone number on the CallerID.
I waited a day then called the VoIP provider to cancel service. When I mentioned that the number had already been ported to another carrier, she said I shouldn't cancel today but rather wait for it to cancel itself as part of the port process. She said if it was cancelled today, it could interfere with the port and I might lose the phone number. I should call back in a few days to see if the account shows being cancelled.
Could I really lose the number if I don't follow "the process" properly? I would think that once the number is assigned to Sonic that the prior carrier couldn't do anything to change that. I guess the number porting process is a mash of different databases that all have to sync up?
Maybe they just want me to run into the next billing cycle (in 3 days) so they can get more $$$$. Hmmm.
The VoIP phone continued to work for outbound calls, showing the old phone number on the CallerID.
I waited a day then called the VoIP provider to cancel service. When I mentioned that the number had already been ported to another carrier, she said I shouldn't cancel today but rather wait for it to cancel itself as part of the port process. She said if it was cancelled today, it could interfere with the port and I might lose the phone number. I should call back in a few days to see if the account shows being cancelled.
Could I really lose the number if I don't follow "the process" properly? I would think that once the number is assigned to Sonic that the prior carrier couldn't do anything to change that. I guess the number porting process is a mash of different databases that all have to sync up?
Maybe they just want me to run into the next billing cycle (in 3 days) so they can get more $$$$. Hmmm.